Excellent, refreshing, fun, great group activities, lots of group interaction, very knowledgeable about SRT and telco industry, new ideas, like the ideas for selling, David’s energy was the best, motivating, very well organized, flowed very smoothly, David made you want to listen, David did a lot of research – extremely beneficial, NO chance to get bored.

Sue Hamilton,
Customer Service Director
SRT Communications

Measure-X presented information through “real life” scenarios, customer and company role-playing, interactive games, and power point presentation. Individuals had the chance to see things from the perspective of a different department. It was definitely eye opening!

Pat McElroy
Busn. Development Director
Long Lines Telephone

Solid, meaningful, and real-time feedback on your experiences with our employees built the kind of credibility we were looking for in this training program. The brainstorming session was especially appreciated and we have taken the data you have pulled together to heart and have already begun to work on a number of great ideas.

Laura Marshall,
HR Mgr
Blackfoot Telephone Coop

The feedback we got from the attendees was uniformly excellent. I had many members come directly up to me and tell me that your presentation gave them information that they could take directly back to their companies to improve the performance of customer service operations.

Douglas Dougherty,
President
Illinois Telecommunications Assoc

We have sent many of our employees to numerous training sessions and have not had the response that we had with your rewarding program. It was great to have all of our employees involved and the team building exercises were a lot of fun.

Renee Knoop
Office Mgr
OmniTel Communications

The training sessions were interspersed with participatory exercises which, while fun to do, graphically drove home the points you were making. I felt it was much more effective than the status quo lecture and limited discussions typical of the national seminar companies.

Steve Merriam
Chief Svcs. Officer
Arctic Slope Telephone Assoc. Coop.

The audience consisted of a very diverse group including meter readers, field service workers, CSRs and billing specialists. Feedback from employees was very positive. One field employee stated that this training really kept his attention unlike previous trainings. Measure-X provided invaluable options for improving customer service.

Michele Manitta,
Utilities Accounts Mgr
City of Roseville

OSLECA has sponsored many educational seminar and training workshops over the years but this is the first time attendees’ opinions have been unanimously positive. The pace and variety of the presentation was refreshing to everyone. Each participant came away with a new perspective on where they fit into the success of their companies.

Patrick Collins,
Secretary-Treasurer
OSLECA

You and your staff did a very good job of learning about BEK and our customers to tailor the training to fit our needs. Our employees had very positive comments about the program. Some of their comments included: it was tailored for our company – you knew BEK, enjoyed the interactive activities, gave examples on areas for improvement, and held their interest. Typically, it is very difficult for a trainer to get interaction from our staff, but you were able to do so with ease.

Roxi Pfliger,
Business Mgr
BEK Communications Coop

David provided a relevant tool to prepare our Representatives to deal with our industry and our customers. The group training skills brings immediate results.

Laurel Goedel,
Customer Care Mgr
United Utilities

Your excellent, informative and enlightening approach really got through to the attendees, many of whom also spoke of the “enthusiasm” you had for the material. Speaking in simple numerical terms, our attendees rated you a 4 out of 5, which exceeded the average rating for the overall conference.

Barry Fuchs, Training Manager
Northwest Public Power Association

Over the three years that we have used Measure-X for customer service, I have seen a remarkable improvement in the interactions between my staff and our customer. The training for the outside crews was at the recommendation of those who had previously attended your courses.

Charles Weise,
General Manager
Tohono O’odham Utility Authority

The creativity and knowledge you demonstrated in your presentations kept our employees alert and involved during the training sessions. The advance work you did mystery shopping our different business offices was very enlightening to management and our employees. It really pointed out our strengths and weaknesses.

Cindy Quesenbury,
Office Manager
Panhandle Telephone Coop

After reviewing the evaluation forms, the attendees agreed this was a great learning experience, with much interactions and fun activities. I would highly recommend you and your company to various businesses that are searching for an excellent customer service training experience.

Jody Peck,
Member Svcs. Rep.
Missouri River Energy Services

This training, scheduled on a Saturday, became the hit of the year. All of the participants agreed the time was well spent and appreciated the presentation of information and team bonding experience. Some even went so far as to say, “The training was even worth giving up their Saturday!”

Mary Beth Frawley
Customer Svc/Business Office Mgr
Tularosa Basin Telephone Company