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Recognition
Why should
you recognize employees beyond their salary?
Recognizing and applauding an employee's contribution is critical to reinforcing a desired
behavior. Without some expression of appreciation, the enthusiasm and hard work required for further improvement is likely to diminish.
Someone who is commended for an
achievement usually responds by producing even better results. Ultimately, the employer can expect that the result will translate into cost savings, quality improvements,
and strengthened customer relationships.
What are the components of a solid recognition program?
Measurement - with measurement, an organization can know
which processes are working effeciently and effectively, what products
and services are meeting quality standards and most importantly, whether
or not customer requirements are being satisfied. Measurement can help
you establish quality standards.
Knowledge - measurement gives you information which in
turn is knowledge. This gives you control. It provides you with specific
information needed to steer your company through uncertain waters.
Recognition - Provides the incentive for people to change their behaviors.
How much does an incentive program cost?
Many factors are involved from the frequency to the level of recognition. Call
today for a free consultation and quote! |
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Thank you so much for all the support you
have give TOUA with your customer service
incentive program! I appreciated the
monthly calls and reports from you because
it showed me right off what we need to
work on for the next month. The coaching
calls I received each month kept me up on
the program and I was able to see whether
or not we met our goals for the month in
the customer service area. The new ideas
and different approaches you suggested
were awesome!
Angeline Ramon,
Manager Administrative Services
Tohono O’odham Utility Authority
Your
process to better position our company with our customers was precise and
insightful. The information you presented at the session gave us insight on
customer service issues and how to handle customer’s concerns. The session also
strengthened communication between our staff resulting in improved morale and
team communication. We appreciate all that you did to develop a training program
that specifically met our needs.
Brenda
Nelson,
General Manager
Gila River Telecommunications
Your pre-observation of our in-house customer/employee relationship was valuable
in your in-depth, personal training program agenda you presented. The Measure-X
training program was viewed by all employees as a first class professional
presentation. The program was very informative and audience participation was a
definite enhancement.
Richard Gill
General Manager
Campti-Pleasant Hill Telephone Co.
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